We operate from multiple warehouse locations across the United Kingdom to efficiently manage stock and fulfil customer orders. Because of this, your order may be dispatched in more than one package, meaning items could arrive on different dates.
For each package we send, you will receive a separate dispatch email containing the relevant tracking number, allowing you to monitor the progress of your delivery.
To check the status of your order at any time:
- Log in to your My Account.
- Select My Orders.
- If your order status shows as Complete, this means all items have been dispatched and the available tracking information will be displayed.
If your order is marked as Complete, you have received all expected deliveries, and you believe an item is still missing, please contact our Customer Service Team for assistance. They will investigate the issue and help ensure you receive everything included in your order.