Once your returned item(s) have been delivered to our warehouse, as confirmed by the tracking information, we aim to process your refund within 2 working days.
How Will I Know My Refund Has Been Processed?
As soon as your refund has been processed, we'll send a refund confirmation email to the email address associated with your order.
The refund will be issued to your original payment method and should be visible within 3 - 5 working days in your account.
Return Fee for Unwanted Items
If you returned your item(s) because you no longer wanted them, a £3.50 return fee will be deducted from your refund to cover the cost of return postage.
I Haven't Received My Refund
If it has been more than 14 days since you sent your return and you have not received your refund, please contact our Customer Service Team.
To help us investigate, please provide:
- Your order number
- Proof of postage or your returns receipt
- Any available return tracking information
We'll work with the courier to investigate your return and help resolve the issue as quickly as possible.