If you think an item is missing from your order, don't worry – your order may have been sent in more than one shipment.
Why Has My Order Arrived in Multiple Parcels?
To help us manage stock and deliver orders efficiently, we operate from multiple warehouses across the UK. This means your order may be split into separate packages and delivered on different days.
Each time part of your order is dispatched, you'll receive a separate dispatch email with its own tracking number so you can follow its journey.
How to Check Your Order Status
You can check the status of your order at any time by logging into My Account and navigating to My Orders.
- If your order status is Complete, all items have been dispatched.
- You can find the tracking information for each shipment in the Order Shipment section.
Before contacting us, please check that all expected parcels have been delivered using the tracking information provided.
What Should I Do If Items Are Still Missing?
If your order status shows as Complete, all deliveries have arrived, and you are still missing one or more items, please contact our Customer Service Team for assistance.
To help us investigate your enquiry as quickly as possible, please provide:
- Your order number
- The name of each missing item
- The quantity of each missing item
Please report any missing items within 14 days of receiving your order so that we can investigate and resolve the issue promptly.