We're sorry to hear that you've received an incorrect item.
Please check your order confirmation email to ensure that the item you received does not match the item you originally ordered.
If the item you received is different from the one shown on your order confirmation, we'll be happy to help.
How to Report an Incorrect Item
Please contact our Customer Service Team and provide the following information:
- Your order number
- Details of the item you received
- Details of the item you were expecting
- A clear photo of the incorrect item, including any labels or packaging where possible
Providing a photo will help us investigate your enquiry and resolve the issue more quickly.
Reporting Timeframe
Please notify us within 14 days of receiving your order if you have received an incorrect item. This allows us to investigate promptly and arrange the appropriate resolution.