Orders placed using Standard Delivery are typically dispatched within 3 to 5 working days (Monday to Friday) after the order is placed.
Please note that your order may be shipped in multiple packages, particularly if it contains a mix of in-stock and pre-order items. If this happens, you will receive a separate dispatch confirmation email for each shipment, including its own tracking number.
If you have not received your complete order within 14 days of placing it (excluding any pre-order items), please contact our Customer Service Team using the contact form and select the appropriate options for a missing order enquiry.
To help us investigate your request as quickly as possible, please include:
- Your order reference number.
- A list of the missing items, specifying each product and quantity on separate lines.
Please note: Standard Delivery operates on working days only (Monday to Friday). For example, if you place an order on a Friday, the 3–5 working day dispatch window begins on the following Monday.