If your parcel is marked as delivered but you cannot locate it, first check the tracking link provided in your dispatch email. The tracking information may include details of where the courier left your package or any delivery instructions that were followed along with a picture of the delivery location.
If you cannot find your dispatch email, log in to your My Account simply by click HERE and navigate to My Orders. There, you can view your order status and access the tracking numbers for all dispatched items.
If the tracking shows that your parcel has been delivered, please:
- Check with your neighbours to see if they accepted the delivery on your behalf.
- Look around any designated safe places or secure locations at your property.
- Check for a calling card or delivery notification left by the courier, as these can sometimes be easily missed.
If you have completed these checks and are still unable to locate your parcel, please contact our Customer Service Team for further assistance. They will investigate the issue and help you resolve the missing delivery.