If your tracking shows as return to sender, there could be a few reasons for this:
- The item may have been damaged during transit and was returned
- There were too many unsuccessful delivery attempts
- The address was incorrect or the address label was damaged
It might be a good idea to check the courier's tracking page or app, as they sometimes allow you to leave special instructions for the driver. You can usually specify a preferred safe place or a neighbour for your parcel to be left with if you’re not at home.
If the courier tracking does not let you update your delivery information, please reach out to our Customer Service Team HERE, and let us know whether you would like a refund or a resend. Also, please confirm the correct delivery address.