Before You Start
To be eligible for a return, your item must:
- Be complete, unused, and in "as new" condition
- Be returned in its original packaging
- Be re-packaged as it was received
- Be returned within 14 days of receiving your order
You may open the box to inspect the product, but the item and its packaging must not be damaged in any way.
Please note that if you are returning an item because you no longer require it, a £3.50 return postage charge will be deducted from your refund.
How to Return Your Item
- Repack your item securely in its original packaging.
- Visit our Returns Portal HERE and enter your order number and email address to start your return.
- Complete your return request in the portal. Once submitted, you will receive an email containing your return label and instructions for sending your item back.
- Track your return using the tracking information provided. Once your item has been delivered to our warehouse and processed, your refund will be issued within 2 working days.
Returning Large Items Requiring Collection
Some items cannot be returned by post and will require a collection.
To arrange this:
- Follow the same process in the Returns Portal.
- Select your preferred collection date during the return request.
- Our Customer Service Team will book your requested date where possible. If it is unavailable, the nearest available date will be arranged instead.
- You will receive an email confirming your collection date once it has been scheduled.