If you're having trouble using our Returns Portal, please check the following before contacting us.
1. Email Address or Order Details
Please ensure that:
- The email address entered is exactly the same as the one used when placing your order
- The order ID is correct and entered in full
Even small differences (such as spelling errors or extra spaces) may prevent the system from recognising your order.
2. Return Eligibility (14-Day Policy)
Your return may not be accepted if it is outside our 14-day returns policy.
If your return is outside this window:
- The Returns Portal will not allow you to proceed
- Unfortunately, we are unable to accept late returns
Still Having Issues?
If you are within the 14-day returns window and are still unable to complete your return through the portal, please contact our Customer Service Team.
Our team will be happy to help you resolve the issue and guide you through the next steps.